We shop several companies for you.
How we improve the insurance experience.
Our customer service team works to bring answers that are helpful, friendly, and fast. We are an independent agency. This means we work with several companies, have many insurance options, and can easily find the right policy for you.
Step 1 - Discover: we ask about you. We find out who you are, review your current policies, and get information on what you need protected.
Step 2 – Search: we take your information and run quotes from all our carriers for the coverage you need. We find a good fit and offer you the quote with the best overall features.
Step 3 – Act: when you are ready we start new policies with the carrier of your choice. We will help walk you through getting your old policies cancelled and coordinate getting your new policies started.
Step 4 – Serve: this is ongoing … when you need help or advice we will be ready to help. We are ready to make servicing your policy and getting advice easy.
Step 5 – Review: as your needs change we will too. You’ll be invited to review your policy with us each year. We will work together to make changes to your account and if a better value exists we change carriers for you. This way you get a consistently good value for years to come.
We hold ourselves to some unusually high standards.
What does that mean? It means we bring more to the table., more options, prices you’ll love, and the support to make the whole process easy.
Our Trusted Choice® Pledge of Performance promises that we will:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverage and options available to you through our agency, at your request.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.